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Characters as Numbers

It's only been in the last week, but whenever I log on from my home laptop to my work computer using Pro2, As I type letters, it apparently transmits to my work computer as numbers.  I can't seem to find a fix for this.  Has anyone else had this same issue?  And how can I fix it?

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1 ACCEPTED SOLUTION

Accepted Solutions
Retired LogMeIn Contributor

Re: Characters as Numbers

Hello,

 

Welcome to the Community and thanks for posting!

 

This sounds like an issue related to GuardedID, a security program that may be installed on the computer you are using to control the computers in your account or the computer you are controlling. To resolve this issue, please follow the instructions outlined in the Knowledge Base article linked below on both computers.

 

http://lmine.ws/eJzbgF

 

Regards,

Tramaine David
User Services Rep
LogMeIn, Inc.

View solution in original post

1 REPLY 1
Retired LogMeIn Contributor

Re: Characters as Numbers

Hello,

 

Welcome to the Community and thanks for posting!

 

This sounds like an issue related to GuardedID, a security program that may be installed on the computer you are using to control the computers in your account or the computer you are controlling. To resolve this issue, please follow the instructions outlined in the Knowledge Base article linked below on both computers.

 

http://lmine.ws/eJzbgF

 

Regards,

Tramaine David
User Services Rep
LogMeIn, Inc.

View solution in original post