EF1, I believe this is a much bigger issue than anyone knows because how are you going to know if your computer screens are blank or not. There is no warning or notice that the blank screen feature is not working. The only way a user knows their screens are not blank is if someone tells them - not very likely.
LogMeIn, please, please, please start taking this issue seriously as I like your software but can't continue to use it if you can't address this serious security issue.
We are having this same issue and it is critical with our HR/Payroll users to have the screen blanked out while working remotely. Has anyone found any other solutions other than physically turning off the monitor and/or locking their office?
We have not. We use multiple monitors, and if we turn them off, when operating remote, it operates as if there is only one monitor, drastically cutting efficiency. So, we have to leave them on. SCREEN BLANKING WHEN OPERATING REMOTE, IS NOT A CONVIENIENCE, BUT A NECCESSITY.
Today's release includes a fix for screen blanking, please let us know if you continue to expereince issues after updating.
Thanks for working on. Unfortunately, no success here so far. Updated on multiple windows 10 desktops used to access as well as the computer being accessed remotely. Tried accessing via the web as well as the desktop and screens did not blank, although the pop up message saying the screens were blanked did display.
Hi @EF1 ,
Sorry about that!
Could you confirm what software version and operating system is currently set up for the remote client?
Confirmed that Windows 7 has the same issue. Multiple monitors does not blank the screen. Tested systems running next to each other. Pop-up notification in the remote session displays that the monitor was blanked. Not true.
@UCHSC What Pro software version is running on the problem machine? Have you already tested with a re-install there? Are there any driver updates to that Win7 device available through the manufacturer's website?