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New Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

EF1, I believe this is a much bigger issue than anyone knows because how are you going to know if your computer screens are blank or not.  There is no warning or notice that the blank screen feature is not working.  The only way a user knows their screens are not blank is if someone tells them - not very likely.

 

LogMeIn, please, please, please start taking this issue seriously as I like your software but can't continue to use it if you can't address this serious security issue.

EF1
Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Agreed.   Great product overall.  Don't want to be forced to change.  But this is a serious issue that has to be resolved.  

New Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

We are having this same issue and it is critical with our HR/Payroll users to have the screen blanked out while working remotely.  Has anyone found any other solutions other than physically turning off the monitor and/or locking their office?

 

EF1
Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

We have not.  We use multiple monitors, and if we turn them off, when operating remote, it operates as if there is only one monitor, drastically cutting efficiency.  So, we have to leave them on.  SCREEN BLANKING WHEN OPERATING REMOTE, IS NOT A CONVIENIENCE, BUT A NECCESSITY.

EF1
Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

CONVENIENCE

NECESSITY

mispelled for emphasis  Smiley Wink

 

LogMeIn Manager

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Hi,

 

Today's release includes a fix for screen blanking, please let us know if you continue to expereince issues after updating. 

 

Glenn is a member of the LogMeIn Community Care Team.

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EF1
Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Thanks for working on.  Unfortunately, no success here so far.  Updated on multiple windows 10 desktops used to access as well as the computer being accessed remotely.  Tried accessing via the web as well as the desktop and screens did not blank, although the pop up message saying the screens were blanked did display.

LogMeIn Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Hi @EF1 ,

Sorry about that! 

Could you confirm what software version and operating system is currently set up for the remote client?

New Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Confirmed that Windows 7 has the same issue. Multiple monitors does not blank the screen. Tested systems running next to each other. Pop-up notification in the remote session displays that the monitor was blanked. Not true.

LogMeIn Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

@UCHSC  What Pro software version is running on the problem machine?  Have you already tested with a re-install there?  Are there any driver updates to that Win7 device available through the manufacturer's website?