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New Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Hi EF1, do you know if there has been any progress with this?

I had a very unsatisfactory call with tech support yesterday; I was told that our office PC's running windows 10 do not support screen blanking because they are all-in-one units with integrated graphics cards.

I asked if they could point me to their system requirements data sheet that makes this key requirement clear. They could not.

We paid approximately $1,000 for LogmeinPro which we cannot use due to security concerns.



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Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

No progress that I am aware of or have experienced.  We are investigating other options. 

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Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

This is a joke. Apparently the logmein techs have come up with nonsensical excuses for this bug. I have a desktop with a powerful discrete graphics card and I have had this issue for years. I’ve had the same issue with several computers, both PC and Mac
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Active Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Unfortunately,  I don't think enough of us Users have voiced the concern to make it priority, although it can certainly create a liability for users when sensitive information may be exposed - and that, that should be enough.

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LogMeIn Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

@EF1  @pki730  @KitLdn  I apologize for the ongoing frustrations.

 

I looked for any recent cases filed with our Support group that I might follow up with, but could not locate anything related to this thread.  Do any of you have a case number that I may reference for followup?

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New Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

Case: 09206718 - LogMeIn Inquiry
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LogMeIn Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

@KitLdn  Thanks for the info.  It does look like this is a limitation of very specific hardware, where the display adapter is attached to the mother board.  Unfortunately we have no way to force the blanking feature in this environment.

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New Contributor

Re: Problems with Blanking of the Host Screen During Remote Control (Windows 10)

But screen blanking was working before on these machines. I made this clear to tech support.  And the response was:  'it  shouldn’t have worked' 

 

If LogMeIn have released updates that are not compatible with all-in-one computers, then this should be made very clear in the minimum system reequipments information so consumers do not end up buying a product that does not have the functionality that it promises.   The features have been misrepresented.