An unknown Logmein subscription was charged to my credit card on This also happened last year and last year I requested to block any further transactions from Logmeininc . They have not done so and I will follow up with them separately.
How can I established what subscription is being charged , stop it and get the amount refunded ?
I have opened a support ticket, emailed firstname.lastname@example.org and will phone .
Within minutes of posting I received a reply from a User Services Representative.
We exchanged a number of emails and quickly identified the subscription (which I recognised but thought taken over by someone else). The whole thing took less the 40 minutes. Outstanding...
Thanks to the Logemin User Services Representative team.
This also happened to me -
Credit Card Charge -
LOGMEIN*OpenVoice logmein.com MA
I have no idea what this is for and when you try and contact the company you have to select a product.
This is the description on my account. How do I know what product this is.
Billing location: logmein.com, MACategory: Books/Magazines/NewspapersPurchase Mode: Manually Entered
Please let me know what this is.
@i803172 Hi Joanne,
Please call into our support department so that they may securely check your data for any unknown subscriptions in our system: https://support.logmeininc.com/pro/help/how-do-i-contact-support
I have the same issue. I see a pending charge on my credit card
|Pending||POS DEBIT LOGMEIN*JOINME LOGMEIN.COM MA|
I don't recognize it. How cna I contact support to resolve this? I tried following the instructions for a call but of course because of Covid it says wait times are very long...
@nicolatbi That charge looks like it is specifically for Join.Me services: https://support.logmeininc.com/joinme/help/how-to-modify-your-joinme-subscription-joinme-jm-faq-canc...
I have not had a subscription to join.me for several years. How can I get the charge removed? Also the card it would have charged to must have expired - I got a new one this last April - same number but different expiry date so I don't know how it could have charged in the first place??