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mattrichard
New Contributor

Add "Share My Screen" to RescueAssist

We are converting our support team from using GoTo assist to RescueAssist.

 

The updates you have made in the last month and a half are phenomenal, great work.

 

The feature we need to see from GTA in RescueAssist is the ability for the attendant to share their screen with the customer/client. This feature allows us to deliver 5 Star service by quickly demonstrating proper software workflows, and allows us to upsell new features and modules by having a technician give a quick demonstration on their machine.

1 REPLY 1
AshC
GoTo Moderator

Thanks for the ideas!  @mattrichard

 

We are still incorporating features from GTA into RA, and should have another release update soon:  https://community.logmein.com/t5/RescueAssist-Discussions/RescueAssist-Release-Notes/td-p/201336 


Ash is a member of the GoTo Community Care Team.

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