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New Contributor

Add "Share My Screen" to RescueAssist

We are converting our support team from using GoTo assist to RescueAssist.

 

The updates you have made in the last month and a half are phenomenal, great work.

 

The feature we need to see from GTA in RescueAssist is the ability for the attendant to share their screen with the customer/client. This feature allows us to deliver 5 Star service by quickly demonstrating proper software workflows, and allows us to upsell new features and modules by having a technician give a quick demonstration on their machine.

1 REPLY
LogMeIn Contributor

Re: Add "Share My Screen" to RescueAssist

Thanks for the ideas!  @mattrichard

 

We are still incorporating features from GTA into RA, and should have another release update soon:  https://community.logmein.com/t5/RescueAssist-Discussions/RescueAssist-Release-Notes/td-p/201336