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radicaltype's avatar
radicaltype
New Contributor
7 years ago

Alert Sounds not working

I'm running version 7.12.3325 64bit and the alert sounds no longer work for one of my LogMeIn accounts. I have two accounts.    I have all the sound alerts checked. Tried turning them off & back on...
Problem
radicaltype's avatar
radicaltype
New Contributor
7 years ago

So I tried the RT console on my laptop with the login that hasn't been playing alerts & I do get them on there. I also used a different Windows user acccount not the one I use on the machine that has the issue. I didn't want windows to sync anything in case that was the issue. 

I have checked the account that I use on the machine that is not working on the laptop & I get alerts. 

 

I've also uninstalled all audio drivers on the desktop not playing alerts & I still don't receive alerts after having the drivers reinstalled. 

 

 

sv5's avatar
sv5
GoTo Contributor
7 years ago

Could you try the IE browser TC with the original account that you experience the issue?

  • sv5's avatar
    sv5
    GoTo Contributor
    7 years ago

    And a possible workaround. Could you ask your Rescue admin to delete and recreate your technician in the AdminCenter? I think it will work as a workaround.