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Macejkovic
New Contributor

Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops

It’s this. You have to run it as a service first, which requires a local admin account. Then you can see UAC prompts and use your AAD credentials.

 

I never did it as GoToAssist is my backup service, but I’m 98% sure if you set up unattended access on your endpoints, that it will always be “running as a service” and you won’t need local admin. But if the device ever stops communicating with the domain or has issues where it may not recognize your AAD Admin rights, you still won’t be able help them without a local admin account.

 

A lazy/insecure way to manage local admin accounts: You can manage local admin accounts by using powershell scripts, but scripts are stored in plain text in intune log files on the endpoint device that by default non-admins can read. One thing people do is delete the log file after a script is run. A power user may not have much trouble capturing it unless the endpoints are locked down pretty good though.

 

You can also deploy a powershell script as a win32 app. The deployment of apps are encrypted end to end and would probably be more difficult or impossible for a power user to access if it’s run in a system context. But it's not the intended purpose so there isn't much out there, I would assume it isn't much more secure than just a powershell script over Intune.

 

If you do either of these options, write a log file somewhere on the local drive that gives you a reference for the last iteration of the admin password was last successfully deployed to that device. And keep a  My CC Pay  secure file for admins with a history of local admin passwords. There’s no useful feedback on Intune for when scripts are deployed and executed, but fail to do what was intended, so if it goes wrong on a client you’ll probably never know without these logs.

5 REPLIES 5
Dominguez230
New Contributor

Re: Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops

Did you ever find a commonality, cause, or solution for this? Seeing the same behavior across multiple devices though only very sporadically. The user is sometimes prompted to enter UAC credentials, and I've speculated it could be related to the UAC policy in secpol.msc which specifies whether to ask for credentials or consent, but that hasn't been a commonality either.

 

 

 

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Cameron745
New Contributor

Re: Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops

We had the same issue with ControlWise. There's a setting in Intune which allows remote users to interact with UAC prompts. I can't recall the specific device config setting, but I'll try to remember to check first thing in the morning (based in NYC). Just make sure you have an account in the device admin role so you can get local admin access.

 

 

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Brundages
New Contributor

Re: Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops

The LogMeIn installer will change the power settings of each new Windows host that has been otherwise set to sleep after a specific period of inactivity. Windows hosts connected to a standard AC power source (outlet) will be prevented from sleeping, thus ensuring access via LogMeIn.

abbigail
New Contributor

Re: Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops

Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops. It's this. You have to run it as a service first, which requires a local admin account. Then you can see UAC prompts and use your AAD credentials.

 

Aaron5496
New Contributor

Re: Can't pass credentials to LogMeIn Rescue on Intune managed Windows laptops

You need to have a local administrator account on the device which is setup to not have a password that expires. If it expires while out in the field, best of luck to you. If anyone knows of a better solution, I'm all ears.

 

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