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gwpd
New Contributor

Re: LogMeIn Rescue not working in macOS Catalina 10.15.6

Thank you mate for posting that, I was haveing the same problem and unfortunatly rang tech support for rescue who were as helpfull as a choclete fire guard.

Aries_LMI
Active Contributor

Re: LogMeIn Rescue not working in macOS Catalina 10.15.6

Not only this, but you need to remove the old LMI entries in those boxes or you're not re-checking what you Think you are. MacOS has a bad habit of remembering something it doesn't need to.
gwpd
New Contributor

Re: LogMeIn Rescue not working in macOS Catalina 10.15.6

Well its Friday and after 2-3 days of all working great we are now back to square one, rescue works fine on my PC Win 10 Pro, it works fine on my older G5 Apple Mac, and is totally useless on my Apple Book Pro.

 

No new updates on Laptop, rescue starts, I can see clients machines, I can enter their user names and passwords, then it just freezers once I try to login to clients machines.

So as long as I site in my office for the rest of my life and don't upgrade any of my machines all works.

 

Is anyone having better luck than me with this problem.

AshC
LogMeIn Contributor

Re: LogMeIn Rescue not working in macOS Catalina 10.15.6

@gwpd  Specifically which Rescue version are you running on the problem Mac?  If you're not running the Mac beta testing version, I will post this as soon as it becomes publicly available to all customers.  Thanks for your patience.

stevengsnyder
New Contributor

Re: LogMeIn Rescue not working in macOS Catalina 10.15.6

This corrected the issue that had been frustrating me for months on two different machines. Thank you for taking the. time to post this solution