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New Contributor

Re: How to remove LogMeInRescue from a Mac

I use Rescue for unattended access for Mac's that are on our network. Sometimes the install for unattended access just borks and you cannot remove it by revoking access. All the Macs are running 10.10.5 and the terminal removal for the tmp directory did not work.

I was able to search the system files and remove all files relating to LogMeIn.

I then had to remove 'com.logmein.Rescue.plist' from HDD->users->[username]->library->preferences.

There was one more folder 'com.logmein.Rescue.savedState' in

HDD->users->[username]->library->saved application state.

Once I deleted these other entries, after a restart the Resuce app was permanently removed.

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New Contributor

Re: How to remove LogMeInRescue from a Mac

Thank you, thank you! What an annoyance, its like a virus. Surprised Apple allows this kind of install. 

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New Contributor

Re: How to remove LogMeInRescue from a Mac

Thanks rhebert333

 

This is still sometimes an issue for me.

LMI Rescue Unattended Access (UA) will cease to work. The Rescue icon is grey out in the menu bar and the applet must be removed manually.

 

I have found that it is easily removed by deleting the LMI folder/file references in:

\Library\LaunchAgents

\Library\LaunchDaemons

 \Library\Application Support\

 

Take note of the UA number of the folder name located in " \Library\Application Support\LogMeIn Rescue\Unattended\".

Open terminal and run the following to clean up any remaining traces of UA :
sudo rm -rf com.logmeinrescue.unattended.agent."UA number"

Mac UA number location.png

 

For this example: sudo rm -rf com.logmeinrescue.unattended.agent.1666661

Reboot the Mac

 

View solution in original post

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New Contributor

Re: How to remove LogMeInRescue from a Mac

Thank you thank you thank you!  Have been trying to solve this for ages.  Your post is still relevant in 2019.  I will never touch Logmein again

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New Contributor

Re: How to remove LogMeInRescue from a Mac

Hi,

a Technician from Virgin installed LogMeIn Rescue on my macbook pro. Unfortunately, they could not fix my laptop and now the aplet is always starting with the computer.  The app itslef was deleted but I can't seem to uninstall it. 

I tried to follow all the steps recommended by other users but it does not work.

Could someone help explain to me what to do in simple terms (I am not very good with computers!).

Thanks

Florence

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LogMeIn Contributor

Re: How to remove LogMeInRescue from a Mac

@FlorenceB  Please see the basic guide for LogMeIn endpoint software removal:  https://help.logmein.com/articles/en_US/FAQ/How-do-I-uninstall-LogMeIn-en1 

 

** You may also see the application titled 'Rescue' with 'LogMeIn'.  It is safe to remove both of these.