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Active Contributor

Receive Remote Assistance Support from Microsoft

Hello,

 

I am trying to show Microsoft an issue we are having with some of their software.

 

They gave me this URL https://support.microsoft.com/en-gb/help/29289/receive-remote-assistance-support-from-microsoft which uses LogMeIn rescue and asks for a 6 digit code.

 

We run the exe file and it then sits on Connecting... forever.

 

I'm on a corporate LAN behind a proxy server and hardware firewalls so is there some configuration needed on our side or log files to help troubleshoot?

 

Thanks

2 REPLIES 2
LogMeIn Contributor

Re: Receive Remote Assistance Support from Microsoft

Hi @jd84 ,

Here's a general overview on LMI firewall allowances:  https://help.logmein.com/articles/en_US/FAQ/How-do-I-configure-my-firewall-to-work-with-LogMeIn-en1

 

There are more detailed lists also available under 'whitelist' keywords.

Active Contributor

Re: Receive Remote Assistance Support from Microsoft

Thanks, I will take a look