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DevinderSingh
Active Contributor

Start Console communication error . error code(07) Last error (0)

Hello Community, 

 

One of our clients are facing error : Start Console communication error . error code(07) Last error (0)

while accessing LMI. 

 

DevinderSingh_0-1647504553727.png

 

Environment is :

LMI is deployed on Citrix environment . Users are able to login to Citrix and then launching LMI , application is getting launched but after entering credentials this error comes pops up. 

 

Scenario: 

4 users are able to access this application within Citrix. 

Affected and unaffected users have same AD groups , means Citrix access is similar. 

 

Interesting scenario: 

Tim - Affected user 

John- Unaffected user

 

John login to Citrix , Launch LMI with John's credentials - It works

John login to Citrix , Launch LMI with TIM's credentials - It works

Tim login to Citrix , Launch LMI with TIM's credentials - does not work

Tim login to Citrix , Launch LMI with John's credentials - does not work

 

In Citrix default browser is EDGE

Can anyone give any kind of suggestion how this can be solved. 

4 REPLIES 4
AshC
GoTo Moderator

Re: Start Console communication error . error code(07) Last error (0)

Hi @DevinderSingh

Sorry I haven't seen that specific error before.

Are both of these users given the same rights within the Citrix environment?  


Ash is a member of the GoTo Community Care Team.

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DevinderSingh
Active Contributor

Re: Start Console communication error . error code(07) Last error (0)

Hello @AshC 

 

Yes , we have checked Citrix access , it same for affected and unaffected users. Have tried to delete the Citrix profiles as well , that did not work.

DevinderSingh
Active Contributor

Re: Start Console communication error . error code(07) Last error (0)

This is already done , running the latest available version 

AshC
GoTo Moderator

Re: Start Console communication error . error code(07) Last error (0)

Hi @DevinderSingh 

Could you please check the GoTo version running on the problem organizer's account?  If there are any upgrades available, please retest after the update.  

 


Ash is a member of the GoTo Community Care Team.

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