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keyboard unable to turn off numlock

My company has been using LMI for quite some time and there is an issue that happens occasionally on user's PC. During remote session, the user's keyboard will be in a permanent num lock whereby some of the alpha keys will be converted into numbers. This occurs during and even after exiting the LMI session. This can only be resolved by restarting the user's PC and sometimes multiple reboots are required. Is there any workaround to solve or avoid this from happening without having to restart PC?