cancel
Showing results for 
Search instead for 
Did you mean: 
Suzannemccoy
New Contributor

Windows 10 v2004 blocks screen blanking ability

I know this post is old, but it cannot be a "hardware" issue. I just did a windows 10 update and now my screens will not go "blank". Is there an update to this issue?

56 REPLIES 56
Jenna1108
New Contributor

This just started happening today but my Windows 10 was updated a long time ago and I cannot revert back. I am the HR and Accounting Dept for my firm. We have employees that still work in the office so it is imperative that my host screen is blank. What is an alternative? I may have to look for another remote login site.

AshC
GoTo Moderator

@Jenna1108  Is it possible to have someone at the host PC turn off the display while keeping the monitor plugged into the PC?


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
CCDC-1
New Contributor

Has there been any movement with a fix for the screen blanking issue on the host computer?  Solved only says will  release an update soon...... that is from 8/21/2020

 

"I apologize for the screen blanking issues affecting some Windows 10 machines running the newest updates (V2004+).  We noted a programming change with this new version that disallowed the mechanism previously used to overlay the display.  We're working on a new solution for this scenario and I hope to have more information 

AshC
GoTo Moderator

@CCDC-1  We are actively working on a solution for this currently, and I hope to have more information in the coming weeks.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
grephiski
New Contributor

Previous posts from months ago note there is a solution in the works. Would like to know if that solution is available now?

 

Belfiore
New Contributor

Ash - many office computers have been replaced with All-in-one pcs so the screen can not be powered off separately from the PC.   can you possibly emulate a split screen where the host PC sees its desktop but the Virtual user works on a screen 2.    Microsoft still allows for split screen and most office users will not have a 2nd physical screen.   

goingape
New Contributor

I am having same problem.

SWCastings
Active Contributor

This issue is dragging on way too long.   This issue also affects Windows 10 version 20H2.

My pain ends in February.

No fix = no renewal.

SWCastings
Active Contributor

Another week without a solution. 

 

Not even a "we are working on a solution" comment from AshC.

 

I think even AshC has given up. 

CCDC-1
New Contributor

Having some one on site turn off the monitor is unfeasible. We have sensitive information that needs to be blanked out. That is the whole purpose of purchasing the program. To rometly control the computer. I like your program but need something done or I can't continue to use it.