cancel
Showing results for 
Search instead for 
Did you mean: 
Suzannemccoy
New Contributor

Windows 10 v2004 blocks screen blanking ability

I know this post is old, but it cannot be a "hardware" issue. I just did a windows 10 update and now my screens will not go "blank". Is there an update to this issue?

56 REPLIES 56
swigco
Active Contributor

NIck, same here. Except my sysadmin swears that her screen is still blanking without the display driver. I now mine is not. So it may be hit or miss depending on hardware (though we all have pretty standardized Dell hardware). I had to reinstall LMI to get the display driver back. Not a solution to roll out to everyone.

Pavla

Anon95955
New Contributor

I am on the latest update and still not blanking the host monitor

AshC
GoTo Moderator

@Anon95955  What operating system and hardware are you using at the Host location? 

 

Is your Host PC in a docking station of some kind, or is the display connected via VGA or similar? 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Anon95955
New Contributor

Windows 10 21H1. No docking station. Yes directly connected. Display port HDMI

AshC
GoTo Moderator

@Anon95955  If at any time in the past you manually disabled the LogMeIn display driver, then you may need to re-install the endpoint again. 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
GregLMI
Active Contributor

Hello,

 

LMI is still on 4.1.0.14344 and no update is detected.

 

Any news about next (official) update ?

 

Thanks

AshC
GoTo Moderator

@GregLMI  If you click my Community name you can send a private message with your LMI login email and remote computer name, for the purposes of an account status check.  

 

Or -- you can always contact Customer Support at any time: https://support.logmeininc.com/central/help/how-do-i-contact-support 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!