Windows 11 and logmein client performance

[tjernst]

I'm running Windows 11 Pro Version 21H2, via Windows Insider Beta Channel.  After connecting a remote PC using LogMein Client, it immediately disconnects and then attempts to reconnect. I reconnects and then disconnects. and tries to reconnect. Sometimes it reconnects, sometimes it gives up on trying to reconnect. If I the restart LogMeIn client, the cycle repeats. After about 5 minutes of this cycle, the connection become stable and works normally.

This behavior has been the same on connections to 3 other remote PCs.  When using a Windows 10 PC, I have no trouble maintaining a stable connections with these same 3 remote PCs

[AshC]

Hi @tjernst 

Although we haven't finished testing Windows 11 yet with LogMeIn services, I will send your report to the development team for reference.  

Thanks. 

[ncouloute]

@AshC Any news on this ?
Windows 11 coming soon (4 weeks) still not working.

[AshC]

I haven't heard of any news for developments this year.  Probably Q1 testing, as we usually follow general releases several weeks later. 

[ncouloute]

It appears to be working for me now with Windows 11 build 22463.1000. So Microsoft must have done something on their end. As I also noticed it used to not work from a Windows 10 VM on Windows 11 host.

[tjernst]

Still not working form. Constantly disconnects/reconnects. Running WIndows 11 Release Candidate, 22000.194

[SterlingAZ]

Same. Dead in the water and afraid to rollback since there's no guarantee that will work 🤬

I did look in the error report before sending to LMI, noticed "division by zero" which should be easy enough to trace.

The only thread with an exception...

<thread>
<exception>division by zero</exception>
<exceptioncode>0xC0000094</exceptioncode>
<exceptionat>0x18F74D</exceptionat>
<threadid>0x4D34</threadid>
<stack>
<stackitem>
<dllname>RACtrl.dll</dllname>
<absaddr>0x603EF74D</absaddr>
<reladdr>0x18F74D</reladdr>
</stackitem>
<stackitem>
<dllname>RACtrl.dll</dllname>
<absaddr>0x603EF91B</absaddr>
<reladdr>0x18F91B</reladdr>
</stackitem>
<stackitem>
<dllname>RACtrl.dll</dllname>
<absaddr>0x603EF6A0</absaddr>
<reladdr>0x18F6A0</reladdr>
</stackitem>
<stackitem>
<dllname>RACtrl.dll</dllname>
<absaddr>0x603EB5B8</absaddr>
<reladdr>0x18B5B8</reladdr>
</stackitem>
<stackitem>
<dllname>RACtrl.dll</dllname>
<absaddr>0x60348E0B</absaddr>
<reladdr>0xE8E0B</reladdr>
</stackitem>
</stack>
</thread>

[SterlingAZ]

[deleted: see edits above]

[ncouloute]

Note I'm on the dev branch. So it seems like it will be a while until the fix gets pushed to stable branch.

Still working on 22468.1000

[n2diving]

I'm having the same issue of a disconnect/reconnect loop when attempting to access remote machines with the current version of the logmein desktop client, running on Windows 11.  This is the official Win 11 general release download, published today.

Edition Windows 11 Pro
Version 21H2
Installed on ‎10/‎5/‎2021
OS build 22000.194
Experience Windows Feature Experience Pack 1000.22000.194.0