Forum Discussion
Applet is not working
When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) ...
Hi Nandish welcome to the GoTo Community.
To rule out that you aren't being blocked, have you tried a different network connection?
When I try it in my laptop with the same network connection it works, but when I try it in my pc the chatbox appears and shows "connecting" but never connects.
Nandish thanks for getting back to me.
I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. If you still have issues connecting, please contact customer support.
