Is the Technician console compatible with Catalina?

[amykhar2]

Every time I launch it, it crashes and goes away immediately with no errors shown.  I have the most recent version downloaded from your site.

[AshC]

Hello,

I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks.

[AshC]

Hi @Boihitcar ,

We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks.  Apologies for the delay, and you may use RescueAssist (web) in the meantime.

[amykhar2]

Thank you  🙂

[rw_niaccarino]

I am also after a working version of the Technician Console for MacOS Catalina.

Thanks in advance.

[AshC]

@rw_niaccarino  Sorry for the delay.  I'd suggest holding off on Catalina upgrades for the time being, and we'll update our support documenation as soon as possible here:  https://support.logmeinrescue.com/rescue/help/does-the-rescue-technician-console-work-with-macos-101...

[rw_niaccarino]

Thanks for your reply, but we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas in order to ensure their software is compatible with the latest releases?

In any case, we will wait patiently for the new release.

Thanks,

[MarkS1]

That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago.

Can the article be updated to be useful?

[IanGoquingco]

Hello,

Do you expect this update soon?  

[AshC · Accepted solution]

@IanGoquingco Catalina should be fully compatible at this time:  https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Rescue-December-3-2019-Technician-Consol...