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jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
tjiww's avatar
tjiww
New Contributor
5 years ago

I can report that on MacOS Big Sur 11.0.1, with LogMeIn client 4.1.7585 (Plugin: 1.0.2643) I am successful in connecting to my remote Windows 10 machine.

meshuggah's avatar
meshuggah
New Contributor
5 years ago

LogMeIn File manager crashes when opening in Big Sur. I am able to connect to Windows 10 compute but File Manager not working/crashing.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Try installing the Unattended version there, then see if that improves the performance.

    • bradhs's avatar
      bradhs
      Active Contributor
      5 years ago

      The destination are Windows computers--lots of them.  The issue is with the LogMeIn Client.

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    Same problem.  File Transfer crashes even with the most recent update.

     

    Version 4.1.7585 (Plug In: 1.0.2643)

    • Credimus's avatar
      Credimus
      Active Contributor
      5 years ago

      Same Here

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      meshuggah  bradhs  Were the Mac users you supported Administrators on their local systems?  (There are some limitations if they're not)

      • bradhs's avatar
        bradhs
        Active Contributor
        5 years ago

        Yes, I am an administrator.  Also, I have several MacBooks all experience the same issue.  What steps should I take to troubleshoot?