Forum Discussion
Session disconnects as soon as I click Start Session
Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've...
Hi, I am facing this issue at the moment.
When the client connects via the support.me site we are able to have a successful remote session.
However when windows clients connect via the calling card, the session disconnects as soon as i click on start Session.
I suspect this is due to the 2 sessions using differents IP / Domains when connecting to the console. Could you please provide the IP addresses / domains used on the logmein rescue side when using the calling card.
we may need to add them to our white list.
Hi TaherD
I'm sorry I can't say which IPs will be used for client connections, but the IP range for Rescue (along with other GoTo products) can be found here: https://support.logmeinrescue.com/rescue/help/allowlisting-and-rescue
