cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

Client can't share her information with me

Hello,

 

I am currently working with a client who is trying to send me their lastpass information. They have successfully done this before with a different client and I am having issues figuring out if it's an issue on my end or not. I have the free version of lastpass and have accepted the team trial. I am able to login and store information on my end. Could you please help me?

 

Thank you,

Kaitlyn

1 REPLY 1
Highlighted
LogMeIn Manager

Re: Client can't share her information with me

Hi @KaitlynPTEC,

 

Most sharing issues are related to sharing keys on one of the LastPass accounts involved, please follow the steps in this support article to generate sharing keys for your account and then try to accept the share again: https://support.logmeininc.com/lastpass/help/how-do-i-generate-sharing-keys-for-lastpass

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!