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Active Contributor

Create a support ticket

I can no longer find the page that you could go to and begin the process of filing a Lastpass support ticket, which would eventually lead you the following Lastpass account page where you could submit the support request.

[url=https://lastpass.com/my.php?lpnorefresh=1:1lwaq268]LastPass - My Account[/url:1lwaq268]

You used to be able to login to that page, but no longer, so it is not possible start a support ticket there.

In the past, if you could reopen a closed ticket to ask another question, but as of May 14th, you cannot reopen closed tickets.

Is there currently a start page to open support tickets?
1 ACCEPTED SOLUTION

Accepted Solutions
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Valued Contributor

Re: Create a support ticket

There's an article on LastPass' support page that tells you how to contact them.

https://support.logmeininc.com/lastpass ... s-lp010121

View solution in original post

12 REPLIES 12
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New Contributor

Re: Create a support ticket

I would like to open a ticket too but it seems there is no way to do it!!

I'm a lastpass customer from a very long time but now I'm asking if it's time to change...
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New Contributor

Re: Create a support ticket

I am also trying to create a support ticket re issue with Windows 1903 update. What gives?
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New Contributor

Re: Create a support ticket

I think it is called "end of life"...
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Valued Contributor

Re: Create a support ticket

There's an article on LastPass' support page that tells you how to contact them.

https://support.logmeininc.com/lastpass ... s-lp010121

View solution in original post

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Active Contributor

Re: Create a support ticket

"jpenny84" wrote:
There's an article on LastPass' support page that tells you how to contact them.

https://support.logmeininc.com/lastpass ... s-lp010121

Yes, I discovered that a little while after posting. Apparently, that's the new vehicle for support, I submitted a request and got a generic response about them looking into the problem, getting back to me as soon as they can, and a ticket #.

They also added "If you'd like to provide an attachment to help the support team review your inquiry, please reply directly to this email with the attachment. Maximum file attachment size is 5MB"

If you have anything more to say, I don't know if it's done by replying or creating another support inquiry. It's been 2 days. Just have to wait and see.
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New Contributor

Re: Create a support ticket

I have been waiting five days now. Today is day 6. I doubt if there is anything like a Lastpass support. If even a paying customer won't get a reply within six days you can legitimately say there is no support whatsoever. Sad that Lastpass has become so bad. many expected that the day Logmein bought Lastpass. Apparently they have been right.
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New Contributor

Re: Create a support ticket

I too have been waiting for a few days for a response.
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New Contributor

Re: Create a support ticket

And have you ever received any reply to your ticket?
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Active Contributor

Re: Create a support ticket

No reply as yet