My account is wiped out or replaced with special characters

[kylejang]

Almost all of my accounts are wiped out and some names and category are filled with special characters.

I don't even know when it happened because ones that I check in a daily basis was working fine.

Is my account hacked? Is it possible to recover those accounts back?

[mdc1022]

I wish I had the answer for you. I have seen this Alot here on the forum. It has me so "worried" that I keep another password manager as a backup so that IF this happens, I will have the other one as a backup. From what I read, it has something to do with syncing?  I hope you get it figured out and my best advice, get a backup password manager.  

[GlennD · Accepted solution]

Hi @kylejang 

Please follow the steps in this support article and let me know if it resolves your issue.

You may be experiencing a sync issue with your LastPass Vault. You can resolve this issue by refreshing your sites and/or clearing your local cache.

Refresh sites

• First, you can try refreshing the sites within your Vault.
• Click on the active LastPass icon in your web browser toolbar.
• Go to Account Options > Advanced > Refresh Sites.
• You have forced a sync of your Vault data.

Clear local cache

• If you are still encountering issues, you can try clearing your local cache.
• Click on the active LastPass icon in your web browser toolbar.
• Go to Account Options > Advanced > Clear Local Cache.
• Log out of LastPass.
• Log back in and access your Vault.

[kylejang]

Hello,

It is fixed now!

I updated my email address about a month ago and I guess that caused the problem.

Refresh sites and Clear local cache didn't help but reverting account fixed the problem.

I appreciate for your help!

[MLCouprie]

Identity names show corrupted or empty.

This happens in the Vault as well as in the Addon. It looks like this:

[RachelO]

Hello,

Could you try all of the steps outlined in this article to see if that resolves the issue with your Vault contents showing as blank, missing, or replaced with special characters: https://support.logmeininc.com/lastpass/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-...