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Active Contributor

Subscribed to "Families", still getting ads for "Premium"

I subscribed to the "Families" plan about a week ago, but I'm still getting ads for the (lower tier) "Premium" plan in the extension pop-up as well as the vault. Is there any way I can get rid of this annoyance?

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LogMeIn Contributor

Re: Subscribed to "Families", still getting ads for "Premium"



Our developers are aware of an issue where some users are seeing ads for Premium although they are already on a paid LastPass plan as you are and are working on a fix for this currently. Could you try logging out of LastPass, clearing your browser cache, and logging back in to LastPass to see if that clears the ad banner from showing?

RachelO is a member of the LogMeIn Community Care Team.

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