Chip1
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Re: Allow Merging Incidents into a Single Incident
I would like to see this feature as well. I get new incidents for the same issue all the time. Then when I delete one the customer asks why its closed because it wasnt fixed. Then I have to explain that there were duplicate incidents and only closed one. Another issue with this is if the deleted incident had additional info and I forgot to paste it to the incident Im keeping........ The helpdesk system I was using prior to this one had that feature. Just saying.5.6KViews0likes0Comments