Kylee11
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Re: Customer participation in Change/Release Management
Hi Luke, I would not really say they are the best work arounds as this means we have to pay for extra users or pass these expenses onto our customers. Not really a solution that we are happy to implement. I would have thought that as changes would be in a customers environment that it would make sense that the customer would be approving the changes not the people making the change. Also is there a way so the customer can at least see the change? I have assigned but they are still unable to see it.5.8KViews0likes0CommentsRe: Customer participation in Change/Release Management
I Second David Caranfa's request. We are currently in the middle of looking at the service desk to migrate to. Customer approvals for Change requests would be a big bonus for us. At times we need to schedule server\Application outages for changes and Issues. To be able to have an approval change would be an excellent bonus for both our customers and us.5.8KViews0likes0Comments