Jodee1
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Joined 7 years ago
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Users added to watchlist automatically when ticket is escalated
When our tickets are past the due date it is adding every user in service desk to the watchlist. How do you prevent that? There are users in there that have nothing to do with tickets and it keeps adding them to the watchlist so they keep getting email about tickets. I need to prevent that. I tried submitting a support request but they don't seem to understand what I mean. Normal Watchlist for ticket creation: Bob, Joe, Mary, Nancy Once a ticket hits due date it automatically gets changed to: Bob, Joe, Mary, Nancy, Jimbob, Lucy Jimbob and Lucy do not use tickets.. they do not want to receive ticket emails at all. They use other portions of Gotoassist so they need to be users.1.6KViews0likes2Comments