Michael311
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Re: Service Desk slow to load
Did a second trace from a different machine / different network / different internet connection (with the same issues): PS H:\> tracert desk.gotoassist.com Tracing route to desk.gotoassist.com [68.64.17.42] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms 192.168.0.242 2 * * * Request timed out. 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * 163 ms ae6.cs2.lga5.us.eth.zayo.com [64.125.29.77] 10 112 ms 112 ms 112 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245] 11 158 ms 158 ms 158 ms ae13.mpr2.den1.us.zip.zayo.com [64.125.21.254] 12 159 ms 158 ms 160 ms ae8.mpr3.las1.us.zip.zayo.com [64.125.24.78] 13 158 ms 157 ms 158 ms ae2.mpr2.las1.us.zip.zayo.com [64.125.24.141] 14 218 ms 158 ms 161 ms 128.177.113.94.ipyx-093447-zyo.zip.zayo.com [128.177.113.94] 15 159 ms 158 ms 158 ms 173.199.61.3 16 173 ms 172 ms 172 ms desk.gotoassist.com [68.64.17.42] Trace complete.2.8KViews0likes0CommentsRe: Service Desk slow to load
Hi Guys, Yesterday and this morning I experience the same issue as mentioned by Johnny. It can take up to 10 minutes to load a new page (f.e. New Incident). Sometimes it did load fast (normal), but this morning I experience this for the second day in a row. I did a tracert for you: PS H:\> tracert desk.gotoassist.com Tracing route to desk.gotoassist.com [68.64.17.42] over a maximum of 30 hops: 1 2 ms 1 ms <1 ms 192.168.20.248 2 2 ms 2 ms 2 ms ip-87-85-32-81.mpls.easynet.net [87.85.32.81] 3 3 ms 2 ms 3 ms 195.86.221.145 4 3 ms 3 ms 4 ms er1.ams1.nl.above.net [80.249.208.122] 5 4 ms 4 ms 4 ms ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77] 6 147 ms 147 ms 147 ms ae27.cs1.ams10.nl.eth.zayo.com [64.125.27.0] 7 164 ms 155 ms 154 ms ae6.cs2.lga5.us.eth.zayo.com [64.125.29.77] 8 151 ms 151 ms 151 ms ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213] 9 105 ms 105 ms 106 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245] 10 153 ms 151 ms 151 ms ae13.mpr2.den1.us.zip.zayo.com [64.125.21.254] 11 153 ms 151 ms 151 ms ae8.mpr3.las1.us.zip.zayo.com [64.125.24.78] 12 151 ms 151 ms 151 ms ae2.mpr2.las1.us.zip.zayo.com [64.125.24.141] 13 151 ms 151 ms 151 ms 128.177.113.94.ipyx-093447-zyo.zip.zayo.com [128.177.113.94] 14 152 ms 152 ms 160 ms 173.199.61.3 15 151 ms 151 ms 151 ms desk.gotoassist.com [68.64.17.42]2.8KViews0likes0Comments