petecahalane
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Joined 7 years ago
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New session: removing mandatory fields
When creating a new session, there are mandatory fields for user name and company name. Is it possible to change these to optional fields or remove them all together?Is there a reason to have these as mandatory?I have not found documentation that describes if this is possible or how to modify it. As always, this community is fantastic. Thanks, - PeteSolved3.2KViews0likes2CommentsRe: How to add an admin to a single tech group and not as a base-level admin?
Is there a way to only have read permissions on the group an adminis assigned to? For instance, our master admin only wants admins to be able to see groups that they are assigned to and not see all other groups.2.7KViews0likes1CommentRe: How to add an admin to a single tech group and not as a base-level admin?
We did create admins under the admin node and not under the master admin node. I am logged in now as an admin (not a master admin) and can see that I am in one of our technician groups. I also have access to see all the other groups though, which should not be allowed. Is there a way to limit my access to nly the technician group that I am assigned to? Is there a way to resolve this?2.7KViews0likes3CommentsHow to add an admin to a single tech group and not as a base-level admin?
How do we add an admin just to a single tech group and not as a base-level admin? Following the documentation does not give the options it specifies. Page 13 of the admin documenation specifies that this is an option. Rescue_admin_center_userguide.pdf Our master adminis not able to do this.On Step 1 our master admin does not get the "create administrator" option when trying to add an admin to a tech group. We want 2 admins for single technician group but not to have access to EVERY technician group or computer. Is this possible? The documentation makes it sound like this is possible. Thanks, - PC2.7KViews0likes5Comments