sherrera
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Joined 7 years ago
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User Not Receiving Notifications via Email when New incident is created
Hi, I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned a ticket. Unfortunately he is still not receiving any notices via email. Is there something else that needs to be activated on his account? Thank you for any help you can provide me. SarahSolved2.8KViews0likes3Comments