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Echo4554

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Joined 7 years ago

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Re: Admin Credentials Required
Sorry, I dont follow. The users download a file from logmein123.com and then they get prompted for Admin Creds. I'm not sure where this 'Organization Tree' and 'Technician Group' settings are. Would these directions be given to eClinicalWorks?
7 years ago Place Rescue Discussions
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Admin Credentials Required
Hello, I am a sysadmin for an MSP. A few of our clients use software called eClinicalWorks. eClinicalWorks switched to logmein to remotely log into PC's and assist our clients. Well, now the clients are calling us every time they put in a ticket with ECW becasuse they cant remote into their PC without admin credientals. Users go to this site, which seems to be the same as logmein123.com and they get prompted for administrator creds while running the downloaded app. https://my.eclinicalworks.com/eCRM/jsp/meeting/joinMeeting.jsp How can we provide access to all our users without giving them administrator or install rights?
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7 years ago Place Rescue Discussions
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