NicoBabs
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DKIM&SPF settings for anti-junk how to?
Hello, Im searching for someone who knows about some DNS settings regarding GoToAssist, We have set up SPF and DKIM records, how would i configure our TXT records so the mails from GoToAssist can be let through, majority of statusupdates and customer mails are in our Junk-folder now, so i think i have to add some info to our records. Anyone had this issue and could say where to start? Header info, what do i take from here: (changed info to *DOMAIN, not actual header) Is it good enough just to put in "INCLUDE:ip4:167.89.63.188" and it should work? But its from o12.s., what if it changes to o11.s or o08.s adress? Example: (o12.s.logmeininc.com (167.89.63.188)) Thanks for any help!1.6KViews0likes1CommentRe: Turn off all notifications to customers & Reopen cases when customers responds resolved case?
Thank you a lot! It worked, Now it is just to think about how we'll share this internally, if we need the mails or not etc. Trying to use two Services with two different "working styles" does not work optimally in this program, instead of "Account-Wide settings" there should be very own "Service-Wide Settings" but i understand then with licensing etc. Thanks again!3.8KViews0likes0CommentsRe: Turn off all notifications to customers & Reopen cases when customers responds resolved case?
There is no triggers for Discussions/Comments if it happens in next coming days etc etc? I try to find an logic but i manage only to create some Loops in this instead where the results are the same?3.9KViews0likes2CommentsRe: Turn off all notifications to customers & Reopen cases when customers responds resolved case?
You do have the ability to disable all customer facing communications through this location: Configure: Accound-wide Settings:: Defaults::: uncheck Notify Customer --So if we are running two services, this option cannot be changed for just one service?- * You may also configure individual Services in this manner: Configure: Services:: Service::: Customer Emails:::: Auto Response --And this is just to customize the text that is sent out, so it can't be disabled but just customized? Edit: How would i configure an Trigger so when an case is closed, and it receives and update through mail, it'll reopen? We have tried to configure a trigger as following in the attachment, but we are not able to close any cases since it thinks the Closing is an Update so it choose to REOPEN the case again?3.9KViews0likes3CommentsTurn off all notifications to customers & Reopen cases when customers responds resolved case?
Hello, We have two questions: Can we turn off all notifications for our customers? We would need an full control about what messages are sent out when cases are created/updated, we would like to have auto responds sent out only when a case is Opened but nothing else and make close-mails optional too. With resolved cases, is configuring 'Triggers' under every own category (incident/change/problem) the only solution to reopen resolved cases as a Customer? Now the cases get's the updates but status is still resolved and hidden from the main-view of cases? Is there any good way of implenting GoToAssist Service Desk with an other mail that also uses auto-response, these two systems will send each other mails: Support@Company.com: "Thank you for contacting us, we will contact you in 24h" Go2Assist: "Thank you for contacting our team we will..." etc... And when an mail is sent outSolved3.9KViews0likes5Comments