RonJaworski
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Joined 7 years ago
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Trigger to Remove User From Watchlist
Hello Community - Thanks in advance for any help. We have an email address on our domain set-up to foward to our GoToAssist Service Desk service to create incidents. We did this to help with our transaction to GTASD. Our user's are accustomed to email IT@ourdomain.com for support. Now IT@ourdomain.com forwards to it-help@ourdomain.assist.com and an incident is created. This works great most of the time. In some cases when some sends an email and CC's it@ourdomain.com, it creates an email loop. IT@ourdomain.com is added to the watchlist of the incident. GoToAssist updates the ticket and sends an update to the watchlisted users including it@ourdomain.com which creates another update and then another and another. So, the question is, is there a way to create a trigger to remove it@ourdomain.com from the watchlisted users? Or is there another configuration option that I am missing?