ContributionsMost RecentMost LikesSolutionsRe: LogMeIn will not connect and is still running Yes, several Microsoft techs tried to use it over a period of a week. I'm using Windows 10 desktop. is this the info you need: Device Settings: Product ID: 0031-20471-20000-AA681 System type: 64-bit operating system, x64 based processor Windows specs: Windows 10 Pro Version 1809 Installed 2019-01-10 OS Build: 17763.437 Re: LogMeIn will not connect and is still running 416-616-8355 Re: LogMeIn will not connect and is still running Mohanraj - what is your best phone number to reach you? Please send to bcole@plumcom.ca if that's easier. thank you Bruce LogMeIn will not connect and is still running this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10