Russellw
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Re: incidents dashboard want to see the customer who put it in.
on our view in chrome and IE, we cannot find a gear icon, here is a picture of what we see, i see the open, support. as you can tell it gives us the incident number then description servies etc... under the order by there is no option for sorting by persons that turned it in 2 nd photo.3.1KViews0likes2Commentsincidents dashboard want to see the customer who put it in.
we have two techs working the incidents, recently we had a upgrade of a vendor that stopped alot of our users from logging into a program, so they hit the help desk. 68 incidents logged. all with the same title pretty much. we were wondering can you set the "support's open incidents" page to show who entered the issue. this way, we know who we are working on and going back to find the issue wouldnt take us as long. thanks for any help.Solved3.1KViews0likes5Comments