arifali
GoTo Contributor
Joined 5 years ago
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Re: Feature Request - DisplayPort support for remote blank screen
cmodesignwhile I wait for your answer to know your host operating system, I want to let you know that we do support DisplayPort, the support article is outdated and we need to update it. However, the DisplayPort is supported only for host computers on Windows 10 version 2004 and newer. To get it working its mandatory to enable the "New Screen Blanking feature". Please do give it a try and let us know if its not working for you, our support team can help you troubleshoot.Re: Keep getting disconnected and then can't connect again without host computer being restarted
MikeTanfor you I have enabled the "Connect in browser" (CIB) button. Click on it and switch to full-screen-mode and you should be all set. This is a new version of GoToMyPC that works all in the browser and should ideally not have such issues. We are releasing this to all personal plan users very soon, gave you an early access of it. If you have any feedback for CIB please share it on gotomypcwebaccess-feedback@goto.comRe: Keep getting disconnected and then can't connect again without host computer being restarted
MikeTanif you are still facing this issue. Please send us the diagnostic logs file that will help us find the root cause of this problem. Unfortunately most of these issues, we can reproduce in our internal quality testing, Hence to fix some of these we need help from users to share the log so that we can find the root cause and fix them. The support article below explains how to send the log files. While sending the logs please send from both side from host computer and from client computer and do mention the problem you were facing. Thanks so much in advance for your help. https://support.logmeininc.com/gotomypc/help/how-to-send-gotomypc-log-files-to-you-windows-host-computer
