diggio
New Contributor
Joined 5 years ago
User Profile
User Widgets
Contributions
Black screen when using remote control on RDP connection to Windows Server 2016
Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching remote control over and over again until it finally works. This only happens when we are remote controlling an RDP session, other Windows hosts work 100% of the time. We've tried changing the color quality but it doesn't appear to solve the issue. Mouse moving on customer session: Relaunching remote control to fix it:Solved6.8KViews0likes7CommentsRe: Difficulty controlling client's OS X Catalina
We are having the same issue with a Mac on Catalina 10.15.6. The accessibility settings are checked by default when we start the support session and are unable to uncheck it. I ensured that the padlock was unlocked, and we were able to uncheck other LMI Rescue settings such as the screen recording setting.13KViews1like0Comments