ClearlineTech
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Remote sessions automatically close or disconnect
Not sure what happened, as everything was working fine a few days ago, but now every time I start a session, I get an error message saying that it is a UAC enabled device and that I have to restart the applet as a Windows System Service. In the Admin Center, I have 'Automatically start as Windows System Service: if customer has administrative rights and UAC is enabled' checked on the channel and technician levels. I also tried it without checking, only checking one, etc. I've tried basically everything... So, what happens when I start a session is that right away I see that error. I can still chat back and forth. But if I click on Launch Remote Session, I still get the popup asking for permission, and I can see the remote session start for literally .3 of a second before automatically closing, along with the message, 'Forced screen recording file cannot be saved. (Access is denied, Error:-2147024891)'. I have tried both checking and unchecking forced recordings, along with putting a local pathway, but again, nothing works. The "support" I received from "support" was to whitelist about 20 urls, which defeats the absolute entire purpose of having this system. Imagine if I had to whitelist all those urls on every customer's computer before they were able to contact us...yeah, not happening. Also, nothing has changed on our end for that to be an issue. It's becoming blatantly clear that Rescue Support has no idea how to fix this. I'm hoping someone has had the same experience and can tell me how they fixed it. Thanks2.9KViews0likes2Comments