Phil38
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Re: GTT: Switch to Desktop Option Missing?
Nearly the same here. Use-case scenario? G2T Starter isn't even working in many browsers. So it can't be used. Many of my customers are working on a Mac. Safari as the standard browser isn't supported and the attendees are looking at a blank browser window when they try to attend. No audio. No video. Not even a message. Firefox doesn't work either. No video, no audio. At least one could see that there is a session. Maybe chrome does the job but I can't tell all the people to install it prior to a training. Some aren't even allowed to do so. Please give us the opportunity to switch back to the classic mode (as you wrote in the previous post). G2T Starter worked (flawlessly) before.3.5KViews0likes2CommentsRe: GTT: Switch to Desktop Option Missing?
Thanks for your post, AshC. If that would be a solution … but … Following the link you posted it says : If you need to revert back to the classic experience to access any of the features above, end the current session and enable the Use the classic GoToTraining setting at https://global.gototraining.com/training/settings.tmpl. Restart the session and you'll be launched in the classic desktop application. I got a few options there, but none looks like the one mentioned. Still looking for a solution …3.5KViews0likes6CommentsRe: GTT: Switch to Desktop Option Missing?
Hi there. Does anyone with an GoToTraining Starter Plan has the same problem as I? When I purchased G2T in 2020 all went fine. I invited my customers to the trainings, they registered themselves and when they wanted to join, a download of GoToOpener (the client software for Mac or Win) was triggered. Then they joined via this application after they allowed the browser to open it. Voilà. At the end of March 2021 things changed. The attendees wanted to join, but (on a Mac definitely) GoToOpener wasn't triggered anymore. If the clients use Safari as the standard browser, they stuck in a blank browser window. An answer that I got from LogMeIn now (mid-August) was, that GoToOpener is not supported by the Starter Plan. But it worked until then. The Pro -Plan which they offered me for 4 weeks was working without problems. Anyone? I would be very glad to get an answer. I don't like the other online-training-solutions I tried in the meantime, but I also don't want to pay the additional fee for the Pro-Plan. Regards, Phil3.5KViews0likes8Comments