bstaley
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Joined 3 years ago
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Ability to capture custom information and react
Would like a means to prompt a caller to enter a value such as an identification value, or a ticket number and then have an API call made with that entered data (along with the rest of available call data). Based on results returned, select a dial plan to follow. For our exact use case, we are a support group who is only allowed to work through authorized technicians. Each technician has a unique number and we're looking for a way to cut the time down on the verification side of things. If we had a queue for "caller authorized" and a call only gets routed after adding in a valid ID, it would help tremendously.