ContributionsMost RecentMost LikesSolutionsRe: Alert notices Hi DustyD Good to see you. Connection Status should alert you if you select Comes Online For a visual indicator, the "Device Health" column will let you know when a device needs your attention. Then clicking on the device and viewing the device health will let you know what needs attention: you can also change the "Focus View" to comprehensive and that will show you if there are any alerts: lastly, you can click on "Alerts" and it will show you all of your active alerts: Re: Super Admins access user portals - Status changed to: Reviewed by moderatorRe: Call Pick Up Button Configuration Ken_PittTech Thanks for adding your feedback here, I will share that with the team. Re: Call Pick Up Button Configuration Hi nhammer, Thanks for visiting the Community. I shared this with the team, they provided this feedback: It is possible to do that with select handsets. As an example, on Yealink T54W, this can be done manually from the handset by adding the *97 code to key or set up by our helpdesk by updating config parameters for all handsets. Re: analytics should show only that users calls Hi Ken_PittTech The team is currently developing a strategy around this. Users can already view only their calls in analytics, and we introduce the ability to also listen to the recordings of only those calls soon. Re: analytics should show only that users calls - Status changed to: InvestigatingRe: Adding Call Filters Within Dial Plans Hi rossholt Welcome to the Community. I am checking on this for you, to make sure I understand, you would like to filter calls by area code within the Dial Plan system? Re: ASSIST SERVICE DESK API Hi wimjongman, Welcome to Community. We do not offer API support in this Community, but if you contact dev support with the information found here, they can help you. Re: Live Speech to Text Transcription - Status changed to: Investigating Thanks mstrehler our team is currently looking into implementing a feature like this. Please feel free to vote for your idea too (I just did!) Re: Live speech to text Hi mstrehler, Nice seeing you here. While not currently available, I asked the team and it is being discussed and considered. I don't have a timeline for a release currently. I took a look and didn't see a similar suggestion in our idea section here. You can add it there, and you and others can vote and comment on your idea, this helps prioritize release.