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KateG

GoTo Manager

Joined 4 years ago

2267 Posts101 Likes328 Solutions

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Re: Notification for Email Domains Ending up in Bounce Filter - Status changed to: Reviewed by moderator
Hi esmith_AVP Happy New Year, thanks for sharing this feedback. I've moved your post to our idea section. This is not currently on the roadmap, but we will share the feedback with the team and leave this open for votes and comments. When an email bounces back to GoTo, and we get a message that the email is invalid, it is added to an internal list to no longer email. Reviewing your case with support, it appears the bounce back occurred due to an invalid address. We also recommend that our emails be whitelisted in your system. You can find more about this here.
11 hours ago Place GoTo Connect Community Ideas
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Re: Notification for Email Domains Ending up in Bounce Filter - Status changed to: Reviewed by moderator
11 hours ago Place GoTo Connect Community Ideas
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1Comment
Re: pop out dialer behaving strange
Hi bchilcoat Happy New Year! 1. Turning the ringer off when on an active call: This request is on our roadmap, but we do not with a committed delivery date. The best work around would be to adjust the ringer volume to a lower setting. If you still want to hear the standard ringer, when adjusted to just above "0" the standard ringtone is still audible while the call waiting ringtone (the one played when already on a call) is basically inaudible. 2. when someone picks up the phone in the office there is a sound that plays in my ear, or if someone hangs up. is there a way to turn that sound off: Can you provide some more details on this? When your softphone is connected, there is an audible indicator of a call connected/disconnected on a different device? 3. Are you still seeing issues with the pop up dialer opening up?
12 hours ago Place GoTo Connect Discussions
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Re: SMS Detail Reporting Capabilities
Hi rappen1821 Welcome to the Community and we appreciate the feedback. This is being shared with the team. One question they have, are you performing quality evaluations on these SMSes? If so we can look at expanding AI Quality Management to evaluate SMS, which would keep your SMS data secure on our platform and get complete reviewing, saving your management the time needed to manually review conversations.
14 hours ago Place GoTo Connect Discussions
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Re: Missing Function: Switching between Classic and New Experience
Hi RyanEMuise The team has made an update to your account. Can you check if the option has returned? It would be helpful to know if this has been resolved, it's not expected behavior. Thank you.
16 hours ago Place GoTo Webinar Discussions
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Re: Call Masking Capability - Status changed to: Investigating
17 hours ago Place GoTo Connect Community Ideas
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Re: Add closed captionings to Webcasts
GTWandGTSUser Thanks for your patience here. It appears that Closed Captions was rolled back for some accounts with larger webcasts due to some performance issues. While it's anticipated to return, I do not have a timeline for the fix at this time. I will update the Community when we learn more. Thanks for your report.
17 hours ago Place GoTo Webinar Discussions
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Re: Dashboard - Tabs
Hi khevesi Thanks for your feedback and idea, it has been shared with the team.
2 days ago Place GoTo Webinar Community Ideas
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Re: Incorrect incoming Caller ID names
1/7/2026 update: At this stage the issue from last September is largely resolved. If you are having issues with incorrect Caller IDs please read this article first. Things to keep in mind: If you are having trouble with your caller ID's not displaying properly on outbound calls, use these steps to perform initial troubleshooting before contacting Customer Support. You will also learn what situations we are unable to help regarding caller ID issues. First, there are some situations when Caller ID is not guaranteed to work. Verify you are not attempting the following: Toll-free calls — Caller ID is not guaranteed when using a toll-free number. Canadian calls — Caller ID works differently in Canada and it is up to each provider to pass through the Caller ID set in the admin portal. Rate Centers— Caller ID reflects the city and state of the rate center the phone number is from. Not every city has rate centers so some cities cannot be displayed. Feature Not Activated with Provider — If using a cell phone to test with, verify that you have paid for the caller ID feature with your provider, otherwise you will not get valid results. _______________________________________________________________________________________________________ 12/15/2025 update: Following up on our ongoing work to improve inbound CNAM accuracy, a significant deploy was initiated December 11. While we certainly cannot make guarantees, they have validated this update by running tests against other industry sources and expect it to drive a meaningful improvement in name display quality. Please keep an eye on your inbound call displays starting from this past Thursday 12/11/2025. While we are confident this will address many of the discrepancies you've reported, we will be monitoring the results closely. We’d appreciate your feedback - please let us know if you observe the expected improvements or if specific gaps remain. __________________________________________________________________________________________________ 11/20/2025 update: The team is working every day on the CNAM issue and making progress by uploading more records to our vendor and working with industry partners. Your detailed examples remain extremely valuable to us, and they help us pinpoint unresolved cases so we can address them more effectively. __________________________________________________________________________________________________________ 11/4/2025 update: Thank you for your patience as we continue to address the recent service challenges. We know many of you are still experiencing issues, and we understand how frustrating this can be. While our vendor has made progress and is seeing improvements, there’s still work to do to restore the experience you expect. We are collaborating closely with our partners to resolve the remaining issues as soon as possible. __________________________________________________________________________________________________ 10/31/2025 update: I have shared with the team that while there are improvements, the issue remains. I have asked the vendor for an update and will update the thread when I hear more. Thanks for your patience and reports. ____________________________________________________________________________________________________ Hi Everyone, Our vendor released another update on Saturday to help ensure the correct name is more accurately selected for display. The results are being closely monitored, included reviewing specific examples. If you have more instances to report after 10/20 that you haven't yet, you can add your report to the email from your support case or you can message me (click on my username and you will see a “message” option on the next page) and I will share this with the team. Please use this format: To: • From: • Time/Date: • Caller-ID Shown: • Caller-ID Expected: • Disposition: Please also share your experience here, we are closely monitoring this thread, if you see things returning to normal that would be helpful to know. Thank you for your continued patience as we work to resolve Caller ID display inconsistencies.
2 days ago Place GoTo Connect Discussions
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Re: Missing Function: Switching between Classic and New Experience
Hi RyanEMuise Nice to see you. I'm not sure why you aren't able to see the option to switch is missing, I'm not able to replicate and still see the option there. I do see that you are currently working with a support agent who has escalated the case to get you switched to the new version. Thanks for your patience and I'm sorry for the inconvenience. If you have more feedback or questions, let us know.
2 days ago Place GoTo Webinar Discussions
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