KateG
GoTo Manager
Joined 4 years ago
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Re: Outbound Caller ID probems
Hi SMCCARTHY Welcome to the Community, I’ve reviewed your case and see that it has been escalated internally for further review. Our original support agent explained that, unfortunately, caller ID display on cell phones is largely controlled by the mobile carriers themselves, not by GoTo Connect or other VoIP providers. For landline phones, we can typically ensure your business name shows as it should, but for cell phones, the name shown can depend on whether the number has been registered with relevant carriers’ databases. The agent provided instructions on how to register your number with those carriers, which can help update the caller ID display on mobile devices. I recognize that this process can be tedious. Please know that your feedback is valuable, and I’ll be sharing it with our team.4Views0likes0CommentsRe: Employee Contact solutions Admin
Hi Bradyhed10 Hi there! Thanks for your detailed feedback about the challenges with organizing and finding employee contacts across your different locations. I think the idea you posted today on restricting and customizing shared contacts by user groups or location would supports what you’re looking for—instead of manually editing names, users could simply be grouped by store or department. We’ll be reviewing this suggestion with the team as part of our ongoing efforts to improve the admin portal and the contact management experience. Thank you for raising these concerns, if I'm missing something or you have anything else to add, please let me know.3Views0likes0CommentsRe: Admin Shared Contact management
Bradyhed10 Nice to see you and thanks for posting your idea. It has been shared with the team who understand and appreciate the need for better permissions associated with shared contacts. I don't have a timeline for implementation, but we will keep the community updated. Thanks.2Views0likes0CommentsRe: New customer contact when texting. Have to X it out to view text.
Volume This if very helpful, thankful! We can see this may be annoying, particularly if you are using a small screen. I've shared this with the team, and they are currently reviewing options to improve this experience. Thanks for this report!4Views0likes0CommentsRe: Incorrect incoming Caller ID names
Hi jvellaist Welcome to the Community, I'm not sure if this is the same issue. Reviewing the case, I see that it was asked to be closed in an email dating 12/4. If the issue has not been resolved, can you please respond to the case email and let the support team know?8Views0likes0CommentsRe: New customer contact when texting. Have to X it out to view text.
Volume124 Volume Thanks for the additional information. It sounds like you are being asked to add an external contact when texting. Would it be possible to post a screenshot? I'd like to share what you are seeing with the team.11Views0likes2Comments