KateG
GoTo Manager
Joined 4 years ago
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Re: the mouse in the host and the client computer cannot be integrated when using CAD
Hi vdz-ali Thanks for the screenshot and additional context. I have a few suggestions from the team: Thanks for sharing these details. Our product manager suggests a few things to try that may help resolve the cursor lag issue in LogMeIn when using CAD: HD Remote Control: Try enabling HD remote control in LogMeIn settings. Experiment with the Color and Resolution settings—sometimes adjusting these can improve cursor synchronization. Graphics Card Drivers: Make sure your graphics card drivers are up to date. You might also try disabling the display accelerator in LogMeIn or within your graphics card settings. Mouse Cursor Settings, Check if you’re using a custom mouse cursor under Windows Appearance settings. Switching to the default cursor can sometimes resolve display issues. Give these steps a try and let us know if the issue persists.Re: Help with SMS!
Hi ordnajela777 Welcome to the Community, Thank you for reaching out and sharing your experience—I’m very sorry for the disruption, and I completely understand how critical SMS functionality is for your business. While we don’t have a dedicated Escalations Department or direct number, I want to assure you that your case is receiving active attention from our Tier 2 and Tier 3 teams. They are working closely with the carriers to identify and resolve the underlying issue as quickly as possible. I also see that our team has recently tried to get in touch with you to provide updates and gather any additional information needed. Please keep an eye out for further communications from our support team, as your cooperation will help us move toward a resolution faster. Thank you again for your patience during this time. We’re committed to getting this sorted for you as soon as possible. If you have any further questions or updates to share, please feel free to reply here or through your support case.Re: LogMeIn Resolve Desktop Console Logging Me Out Of Connected Remote Sessions
Cristiano_R Can you try in the console, click the profile icon at the top right corner, and select "Download for desktop" to get the latest version of the agent. Can you let me know if you are you experiencing issues with Resolve logging off in remote sessions?
