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KateG
GoTo Manager
Joined 4 years ago
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Re: Customizing the waiting page during my GoToWebinar trial
Hi Elena_ Thanks for the screenshot, it's helpful to see what you are looking at. The first image (webinar will start in 9 days) is what attendees see if they select 'join webinar' prior to the start of the webinar, this can not be customized. Prior to start of the webinar, usually when the organizer's are in pre-broadcast mode, attendees are taken to the Hallway, which can not be customized. They are given the option to test their audio, and then join when session starts: That will take them to the waiting room. It will share the branding images you uploaded for the registration page as well as any speaker(s). At this time, it will not share branding colors. I see from your registration page that you have added branding images, which will be shown in the waiting room. If you want to add speakers, you can do this in the Event Details page and then under settings: Let me know if you have any questions or need further clarification. In addition, if you have any feedback, I'm happy to pass this on to the team.Re: Make Discount Code Apply Button More Obvious - Status changed to: Reviewed by moderator
Hi BiteFX_Doug, This was part of the update to the new registration page. While the '+' is highlighted blue, some still may be missing this. I've shared this feedback with our product team. They are reviewing on how this could be improved. Thanks for taking the time to share this feedback, it really does help.Re: Post-Webinar Certificates - ability to select who receives a certificate
Hi everyone! Important: This feature is currently available to 10% of GTW customers, full rollout for all customers will be in mid-November. Organizers can set a minimum attendance duration in the “Customize Certificate” section. Only attendees who meet or exceed this duration will receive certificates via follow-up email.What's New With GoTo Webinar - October
Happy October! As the leaves change, we’re excited to bring you this month’s community blog update, highlighting fresh features and improvements we’ve introduced over the past few weeks. Drawing Tools Now Instantly Accessible from Regular Layout Until now, Drawing Tools were available only for presenters in the Flexible Layout on GoTo app. Now, if you’re sharing your screen using GoTo app in Regular Layout, you’ll see a new Drawing Tools button right on your bottom control bar. No more hunting for drawing features — they’re right on your main screen. You can jump into drawing and switch layouts smoothly — making collaboration quicker and simpler. ✨ How Does It Work? In GoTo app When you share you screen, you’ll see the new "Draw" button in bottom control bar in Regular Layout. Click it to access the drawing menu and instantly switch to Flexible Layout. In Flexible Layout Enjoy the full drawing palette and flexible screen arrangement. Stay in Flexible Layout or seamlessly merge back to Regular Layout when you’re finished drawing. Note: At present, drawing tools are not supported when using GoTo collaboration tools in a web browser. You will see the "Draw" button will be visible in bottom control bar but not clickable. You’ll see a tooltip message prompting you to switch to GoTo app for desktop to use drawing tools. Laser Pointer in Drawing Tools We’re excited to introduce the Laser Pointer feature in GoTo’s Drawing Tools! This was one of the most requested features from customers who loved it in the classic experience, and now it’s available in the new GoTo Meeting, Training and Webinar experience! ✨ How Does It Work? Simply open Tools while sharing your screen and select the Laser Pointer option. Use your mouse to point and guide attention during presentations — perfect for highlighting key details, leading live demos, or stepping through complex diagrams. 💡 Drawing Tools, now more discoverable than ever, can be accessed right from your bottom meeting control bar from your regular mode! The Laser pointer will also be visible in your GoTo Webinar Recordings. Only presenters can use the Laser Pointer at this time. Conditional certificates A popular community request, we’re thrilled to introduce a powerful new feature: organizers can now tailor certificate distribution based on how long attendees participate in webinars! This enhancement helps to: Boost certificate credibility Promote genuine engagement and learning Support compliance and audit requirements Important: This feature is currently available to 10% of GTW customers, full rollout for all customers will be in mid-November. Details Organizers can now set a minimum attendance duration in the “Customize Certificate” section. Only attendees who meet or exceed this duration will receive certificates via follow-up email. Enhanced Reporting A new column in the Attendee Report shows whether each attendee received a certificate, based on the minimum duration requirement. Example: If the minimum duration is set to 2 minutes, only attendees present for at least 2 minutes will receive a certificate (e.g., in below sample report, only the attendee with 4 minutes attendance qualifies). Note: This new column is only available for future reports and not past webinars. We’d love to hear your thoughts on these updates—please share your feedback and join the conversation in the comments. Your participation helps us continue growing and making the community better for everyone. Stay tuned for more updates and don’t hesitate to let us know what topics or features you’d like to see featured next.Re: Billing payment,
Hi sanri, Welcome to the Community. One thing to keep in mind is to view your payment information or history, as well as renewal options, you need to be signed in as the Master Account Holder, if you are not the master account holder you will not see billing information. Once signed in with the master account you can navigate to the GoTo Admin and select Billing. If this does not solve the issue, I do see that you currently have a case open, someone from out team will reach out soon.Re: Customizing the waiting page during my GoToWebinar trial
Hi Elena_ Welcome to the community. We are having issues with our platform and your question didn't come through. Can you post your question again? I apologize for the inconvenience. In the meantime, there shouldn't be any limitations during a trial period with customizing the waiting room. You can find out more information here.Re: PowerPoint slide show issue
Hi Aristeidis, nice to see you again, thanks for sharing all your steps. Glenn and I tested this out to ensure things were acting as expected, we were able to to share the Slide Show Mode with the desktop app using these steps: If You Have one monitor: Set Up PowerPoint - Open your PowerPoint file. - Start Slide Show mode so your slides display full screen. Share Your PowerPoint in GoToWebinar - In the GoToWebinar control panel, click Share - Choose 'Share Application' - You’ll see two PowerPoint windows to choose from: - Full Screen Slide Show—This shows only your current slide (you want to choose this) - Edit/View with Notes —This shows the editing view, with access to your notes. Sharing Notes (If Needed) - If you switch to the notes/edit view (using Alt+Tab), your slide show will pause, and attendees will see that paused slide. - To resume the slideshow, click the "Resume Slideshow" pop-up. - Note: Each time you return to your notes, your slide show will pause again until you resume. Advice: - For a smooth experience, share your full screen slide show window if you don’t need to see your notes during the presentation. - You could also print out your notes or have them available on a separate device (like a mobile phone) Ideally, you could use two monitors, so the notes view is on one screen and the slide show is on the other and that is the screen that is being shared. Let me know if you have any questions.
