KateG
GoTo Manager
Joined 4 years ago
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Re: Sharing same ext on multiple phones
Hi M_Adams Nice to see you. I reviewed the case and see that the issue appears to be that on Yealink devices, extension updates do not update immediately after changing in admin portal, even after saving and updating in GoTo admin. If I'm missing anything please let me know. This appears to be feedback rather than an idea, so I moved it to the discussion forum. I will share this feedback with the team.Re: GoTo resolve ticketing slow to load for end users
Hi Oluwadizzle Nice to see you. There were some issues reported yesterday with GoTo products that may have impacted performance on Monday and Tuesday. Could you let us know when the slowness started and provide a few more details about what your end users are experiencing? This will help us better understand if it’s related to the recent outage or a separate problem. Thank you!Re: On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???
Hello Kriss1, I created a case using the fbk email, someone from our support team will reach out to you. We see your Private Message, however you did not include the Webinar IDs. This will be needed to review the Webinars in question. You can find the Webinar ID in various places including the Admin and the Webinar Dashboard, go to the Webinar and Share Event (see #7 in the screenshot). There you will find the Webinar ID. When you locate the Webinar ID for 10/2 you will need to provide the agent with specifics around the event including the technical difficulties and devices used. It's not clear based on your posts here entirely what went wrong, with which account. I encourage you to review the Community Guidelines, your previous thread was removed for crossposting, which goes against our community guidelines. This is an online community, we generally respond to questions on weekdays from 8am to 5pm Pacific US time. Customer support is available 24 hours a day. I understand that your events and the experience have not gone as plan and this has not been a smooth process. I look forward to our support team answering your questions.Re: On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???
Hi Kriss1 Sorry for the delay. There appears to have been some technical issues and my previous post did not post on Friday. Please note, this is an online community where responses are public to help others with similar issues, we do not recommend posting personal information and I removed your links. You wrote: On the second account, things started working fine, but then participants lost audio and video, though the organizer had both. When attendees lose audio and video during a Webinar, but the organizer does not, it typically points to issues not with the organizer's connection or computer. Were all the attendees affected? Were they on the same network? On the first account, the organizer and participants had no video from the start of the webinar, but everyone had audio. After restarting the broadcast on the second account, everything worked again. Were you unable to share a video or webcam? By default, only presenters, panelists and organizers can share their webcams during a webinar. If you were trying to share a video what type of device you were you using? It does sound like you were able to resolve the issue by restarting the webinar, which cleared the glitch. If you would like to delve further into what happened you can contact customer support with the Webinar ID and they assist further.Re: when loading the report, we only see a connection for a couple of minutes
Hi Kriss1 Typically it would not indicate that they were connected the entire time if the report states they were only connected for a few minutes. The Attendee Report shows all join/leave so if they left and came back, that should be registered. Did they report having an unstable connection? It's possible that may have led to some discrepancies in the report.
