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apinard

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Joined 2 years ago

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Re: Removing notification when closing ticket
No, I don't have any triggers related to what I'm saying at the beginning. Please read my first message again. There should be an option to remove notification when someone is closing tickets in batch.
2 years ago Place GoToAssist Service Desk Discussions
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Re: Removing notification when closing ticket
Hi, So how would I know, where should I check ? But I don't think so. If I change the owner like I stated previously, I won't receive the email.
2 years ago Place GoToAssist Service Desk Discussions
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Removing notification when closing ticket
Hi, We have a group called IT. In that group, we are many technicians. Something annoying is when a technician is closing many tickets in batch. We would received many emails that are saying "RESOLVED & CLOSED", tickets that are left without any comments - so no reason we got noticed. Is there anyway to disabled these confirmations when it's a bulk batch ? something to check before closing it ? I tried to check the "One-off Group Notifications" but it didn't work. The only way I found is changing the owner : but i'm not totally sure it's the correct way. Thank you.
2 years ago Place GoToAssist Service Desk Discussions
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