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ekblackwell
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Joined 3 years ago
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Edit a resolution comment when ticket is closed?
Can I edit the resolution for a ticket when it's closed? I confused two tickets and put the wrong resolution in one (I know, stupid) and it's not allowing me to edit it. My guess is because it's closed. My team doesn't want a ticket reopened but i don't want to leave the wrong resolution.Solved1.2KViews0likes2Comments