mcole117
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Assign an incident to a User that is not a member of the service
I hope this makes sense. We use this system for Internal Support. I would like to find a way for a User assign to a service that they are not a member of. For example: A User in accounting needs to assign a ticket to Human Resources, the Accounting User has to be a member of the HR Service in order to assign to HR. However, I do not want the Accounting Person to be able to see all of the HR Tickets, but by being a member of the HR Service, they can see all of the HR tickets if they so desire. Is there a way around this? If this is confusing, I apologize and will be happy to try to rephrase if needed.