ContributionsMost RecentMost LikesSolutionsRe: Customer created incidents set assignee to unassignedThat's exactly what we do. We use a group for the incident default selects. Re: Non Delivery AlertIf their MX servers received an NDR, and you wanted to receive a copy, they would have to configure it so the NDR is forwarded to your SMTP address. Nothing you can do on your end.Re: Non Delivery AlertBut if it goes through then there wouldn't be an NDR.Re: Replying directly to a ticketSince outbound email notifications are not documented what you can do is create a sandbox service for testing purposes and document every email notification that is sent from the Service Desk.Re: how do i delete an attachment from a commenth a h a... yeah not sure why this was never reported as a problem and fixed via a release.Re: how do i delete an attachment from a commentFYI... I did report this issue to GTA support.Re: how do i delete an attachment from a commentI had the same issue and found you also have to delete the {{attachment: 1}} text. When you save it the attachment should be gone. Re: categories in customer portalIncident Categories are only visible to Users not Customers. A way around this is to use Incident Custom Fields. You can make this Customer Facing. Re: Customer PortalYes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.Re: Service Desk slow to loadThat explains it.
