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Re: Official LogMeIn Rescue Information: Rescue Mac Applet & macOS Mojave (10.14)
Hello Shyamsm! Currently the 64 Applet is only available on our Beta site. You should enter the PIN code on this site: https://beta.logmeinrescue.com/Customer/Code.aspx The QA has found some minor bugs in the applet and I cannot tell any exact ETA yet, but I would say soon.Re: LogMeIn will not connect and is still running
Hello! Could you provide some additional information? Do you experience it with all of your technicians, if so, do they have win 10? What is the impacted OS version numbers? What is the TC version number? Do they use Desktop TC or browser based TC? What kind of applet do you use when experience this issue? Unattended, Instant Chat, Generic Applet? ThanksRe: Unattended Access REMOVE tray message
If all of the requirements are set from the rescue_tech_console_userguide.pdf on page 30-31, then the Rescue Tech Console should discover all of the network devices in the Connect on Lan list that you can find in the actual PC's Windows Network's list. If you see more computers in the Windows Network's list, than in the Connect On LAN's list, probably some of the computers doesn't have the proper presettings regarding the COL. Usually the Remote Registry service is disabled.Re: Unattended Access REMOVE tray message
Hello kleake! The Unattended Access was designed for supporting machines while the customer is afk, and when the technician left the computer, we has to notify the end user about the unattended access. This is the business use case. If the notification can be switched off, than the scammers/unwanted technicians could reach the target machine without any warning. This is a kind of security concern, to not let the notification disappeared. Can you reach your wallboard machines via LAN or VPN? Because if you know the target machine's host name and admin credentials, you can reach them with Connect On Lan applet too. That applet would not leave any notification, just the technician and the wallboard machine have to be in the same network.Re: win 10 can't using LAN connect with other computer but WIN7 OS can use
Hello itsoftware Thank you for the feedback. There are some requirements of the Connect on LAN feature. Please read our manual on page 30-31: https://secure.logmeinrescue.com/welcome/documents/pdfs/rescue_tech_console_userguide.pdf Some of the Windows 10 updates restore back those settings to default Usually the remote registry service is stopped or disabled after a recent windows update. It should be started manually or automatically. I hope it will help you! Regards, Sandor
