GoToAssist Expert on Android
I recently replaced my Samsung Note 5G with a Samsung S24 Ultra. I had GoToAssist Expert installed on the Note 20 5G and had been initiating Unattended Support for many years. With the new S24 Ultra I have discovered there is no Expert app available and that your development team decided not to provide one. I am currently grandfathered into GoToAssist v4, was involved in the original beta testing, and have no compelling reason to move to GoToResolve as what I have does all that I need. I have had issues where I was driving from Reno, NV to California and had a customer get a hold of me with a problem as I was driving over the mountain. I was able to pull into a rest stop and initiate an Unattended session from my cell phone into their server and fix their problem. This is one example but have had to do similar things several times. having an Expert App/APK that I can use on my cell would be invaluable. Hoping someone sees the need an provides a solution.3Views0likes0CommentsCentral on Android
3 things needed asap: 1. If using a phone and a call or text comes in during a session, the session is disconnected. Very annoying. 2. Why isn't there a user guide for Central on Android? I checked with support and they claim it doesn't exist. There are functions in the app I can't figure out and/or they are not intuitive. 3. How about an easy way to end a session? As of now, I can only do that by closing the app completely.521Views0likes0Comments