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GoTo Connect
4 TopicsSTN call via the GoToConnect API but keep getting a 404 error.
Hello GoTo Community, I'm trying to create a PSTN call via the GoToConnect API but keep getting a 404 error. Details: - Endpoint: POST https://api.getgo.com/v1/accounts/me/calls - Authorization: Bearer token (OAuth2 Authorization Code Grant) - Body: { "to": "+5511981405xxx", "from": "+55114210xxx", "callType": "PSTN" } Error: { "errorCode": "NOT_FOUND", "message": "The requested resource was not found" } The access token works for other endpoints like GET /users/v1/me. Is `/v1/accounts/me/calls` still valid, or am I missing something in my request? Thanks for your help!24Views0likes1CommentLooking for ZOHO and GOTOCONNECT Integration experts
My name is Joe Lombardo. Don't laugh. But I find it difficult to locate this particular area of expertise. I feel that I'm dumb as dirt for not being able to locate this information. I'm looking for a programmer or for technical support to help me solve simple API application connections between these two applications. my email address is eojodrabmol@gmail.com17Views0likes3CommentsReplicating GoTo Analytics “Agent Performance Board” with GoTo Connect APIs?
I'm trying to replicate the Agent Performance Board from GoTo Analytics to track agent performance. I want to do this because I want to have the freedom to aggregate by any type of date, so like by day, week, month or quarter. So what are the exact API endpoints (and required scopes) that are being used to create the board?Solved45Views0likes2Comments[API] How to Link a Recording or Transcription to a Specific Call?
Hi everyone, I'm currently building an integration with GoTo Connect to capture call recordings and transcriptions. I've successfully created a channel and subscribed to receive notifications for both event types. These notifications arrive correctly and include the respective recording or transcription ID. However, when I use the provided ID to query the endpoints: https://api.goto.com/recording/v1/recordings/{recordingId}/content https://api.goto.com/recording/v1/transcriptions/{transcriptId} …the returned payload does not include any reference to the associated call (e.g., conversationSpaceId or a similar identifier). How can I determine which call a given recording or transcription belongs to, if the lookup response doesn't provide a call reference? Is there a recommended approach for correlating these resources? Thanks in advance for your help!Solved90Views0likes2Comments