Question

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Your session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however when trying to remote I receive the error "Your session may have timed out or the host may have gone offline. Please try again." and offers Reconnect or Close options. The reconnect button causes the same error. It appears to be a problem when first accessing the dashboard. After speaking with phone support they recommend restarting the remote machine, which can't be done until the client is back on site, defeating the purpose of having remote access. I have had this same issue with multiple remote hosts, running different operating systems. Any other solutions? Besides switching remote software providers.
Solved
casascoco
6 years ago Place Central Discussions
16KViews
1like
26Comments
Windows OS Version and Build Number in LogMeIn Central
Is there a way of displaying the detailed Windows OS version AND build information in LogMeIn Central? As there have been, multiple versions of Windows 10 released it would allow us to identify which need attention to install the latest version on an ongoing basis.
PolarWizzle
6 years ago Place Central Discussions
11KViews
1like
51Comments
Mouse cursor not reflecting tool that is being used
I am using logmein on a Mac laptop and at the moment I am having some issues with my mouse. The cursor does not change to reflect the tool I am using, e.g.: while working on photoshop, revit or writing text, the pointer is always the same. Another issue is the that the mouse cursor does not show up during a webex when I am sharing my screen. Any ideas? Thanks!
Solved
ams88
5 years ago Place Central Discussions
5.9KViews
0likes
6Comments
ClearType Text Disabled? - Blocky/Unclear Text
Question: It seems like LogMeIn somehow disables ClearType text in the Windows host. Is there a way to get it to stop doing that? Background and Testing: I have always noticed that text viewed through a LogMeIn remote session have seemed less clear/smooth than directly viewing the host's physical monitor. Historically I chalked this up to compression. Now that we have all of our users working remotely, I have been getting complaints. Through a bunch of testing, I found that most things are pretty clear when the network connection is good, the color quality is set to HD, and the host and remote computer resolutions are matched. An array of single-pixel-wide lines come through clearly without noticeable distortion. But portions of characters that may be less than a full pixel in size comes through as blocky and/or lacking clarity. I tried all variations of settings that are available (network, color, resolution), and nothing improved this issue. I tried with the display accelerator enabled and disabled, but it didn't change. I could not find that LogMeIn offers an option like "font smoothing" or similar like some other products do. I somewhat randomly checked the Windows ClearType Text settings on the host computer, and found that ClearType was disabled. But it is enabled by default, and I know for sure that I did not disable it. So it seems that LogMeIn automatically disabled it. Is there a setting/method that will cause this to stop?
etb
5 years ago Place Central Discussions
4.8KViews
1like
8Comments
Slow Windows boot
I have several PC taking longer than average to boot (2 min 20sec average is 57 sec we have SSD drives) and have tracked the delay to LogMeIn.exe here is a screenshotof the event log and the text from the Windows Error Report. At the same time, this is happening in the Application Logs in the System logs I see aLogMeIn Service Maintenace Service entered the stopped state that takes a long time looks like a 1 min 20 sec. Does anyone have any ideas I have uninstalled LogMeIn and reinstalled but that did not fix the problem? Here is the text from the Hang Error Version=1 EventType=ServiceHang EventTime=131812482695717900 ReportType=3 Consent=1 ReportIdentifier=6db48d8c-b6b4-11e8-be17-60a44cb1abe0 Response.type=4 Sig[0].Name=Service Name Sig[0].Value=LogMeIn Sig[1].Name=Image Name Sig[1].Value=LogMeIn.exe" Sig[2].Name=Image Version Sig[2].Value=0.0.0.0 Sig[3].Name=Service Type Sig[3].Value=10 Sig[4].Name=Start Type Sig[4].Value=2 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 LoadedModule[0]=C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\system32\kernel32.dll LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll LoadedModule[5]=C:\Windows\system32\msvcrt.dll LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[7]=C:\Windows\system32\RPCRT4.dll LoadedModule[8]=C:\Program Files (x86)\LogMeIn\x64\LogMeIn.dll LoadedModule[9]=C:\Windows\system32\CRYPT32.dll LoadedModule[10]=C:\Windows\system32\MSASN1.dll LoadedModule[11]=C:\Windows\system32\VERSION.dll LoadedModule[12]=C:\Windows\system32\SETUPAPI.dll LoadedModule[13]=C:\Windows\system32\CFGMGR32.dll LoadedModule[14]=C:\Windows\system32\GDI32.dll LoadedModule[15]=C:\Windows\system32\USER32.dll LoadedModule[16]=C:\Windows\system32\LPK.dll LoadedModule[17]=C:\Windows\system32\USP10.dll LoadedModule[18]=C:\Windows\system32\OLEAUT32.dll LoadedModule[19]=C:\Windows\system32\ole32.dll LoadedModule[20]=C:\Windows\system32\DEVOBJ.dll LoadedModule[21]=C:\Program Files (x86)\LogMeIn\x64\ksu.dll LoadedModule[22]=C:\Windows\system32\SHELL32.dll LoadedModule[23]=C:\Windows\system32\SHLWAPI.dll LoadedModule[24]=C:\Windows\system32\WS2_32.dll LoadedModule[25]=C:\Windows\system32\NSI.dll LoadedModule[26]=C:\Windows\system32\Secur32.dll LoadedModule[27]=C:\Windows\system32\SSPICLI.DLL LoadedModule[28]=C:\Windows\system32\WININET.dll LoadedModule[29]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[30]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[31]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[32]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[33]=C:\Windows\system32\normaliz.DLL LoadedModule[34]=C:\Windows\system32\iertutil.dll LoadedModule[35]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[36]=C:\Windows\system32\USERENV.dll LoadedModule[37]=C:\Windows\system32\profapi.dll LoadedModule[38]=C:\Windows\system32\msi.dll LoadedModule[39]=C:\Windows\system32\WINMM.dll LoadedModule[40]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[41]=C:\Windows\system32\WSOCK32.dll LoadedModule[42]=C:\Windows\system32\urlmon.dll LoadedModule[43]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[44]=C:\Windows\system32\DNSAPI.dll LoadedModule[45]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[46]=C:\Windows\system32\WINNSI.DLL LoadedModule[47]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.24234_none_1458b3828b92cc5f\gdiplus.dll LoadedModule[48]=C:\Windows\system32\IMM32.DLL LoadedModule[49]=C:\Windows\system32\MSCTF.dll LoadedModule[50]=C:\Windows\system32\ctiuser.dll LoadedModule[51]=C:\Windows\system32\PSAPI.DLL LoadedModule[52]=C:\Windows\system32\FLTLIB.DLL LoadedModule[53]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL LoadedModule[54]=C:\Windows\system32\mswsock.dll LoadedModule[55]=C:\Windows\System32\wship6.dll LoadedModule[56]=C:\Windows\system32\uxtheme.dll LoadedModule[57]=C:\Windows\system32\wtsapi32.dll LoadedModule[58]=C:\Windows\system32\netapi32.dll LoadedModule[59]=C:\Windows\system32\netutils.dll LoadedModule[60]=C:\Windows\system32\srvcli.dll LoadedModule[61]=C:\Windows\system32\wkscli.dll LoadedModule[62]=C:\Windows\system32\BROWCLI.DLL LoadedModule[63]=C:\Windows\system32\DFSCLI.DLL LoadedModule[64]=C:\Windows\system32\LOGONCLI.DLL LoadedModule[65]=C:\Windows\system32\SAMCLI.DLL LoadedModule[66]=C:\Windows\system32\SCHEDCLI.DLL LoadedModule[67]=C:\Windows\system32\Mpr.dll LoadedModule[68]=C:\Windows\system32\CRYPTBASE.dll LoadedModule[69]=C:\Windows\system32\CRYPTSP.dll LoadedModule[70]=C:\Windows\system32\rsaenh.dll LoadedModule[71]=C:\Windows\system32\ieframe.dll LoadedModule[72]=C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll LoadedModule[73]=C:\Windows\system32\WINHTTP.dll LoadedModule[74]=C:\Windows\system32\webio.dll LoadedModule[75]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\comctl32.dll LoadedModule[76]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[77]=C:\Windows\system32\ntmarta.dll LoadedModule[78]=C:\Windows\system32\WLDAP32.dll LoadedModule[79]=C:\Windows\system32\apphelp.dll FriendlyEventName=Service Hang Report ConsentKey=ServiceHang AppName=LogMeIn AppPath="C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" ReportDescription=Service LogMeIn hung on starting.
Solved
perry1
7 years ago Place Central Discussions
4.4KViews
0likes
4Comments
Can't go to safe website. Blocked by Logmein Antivirus.
I am trying to go to enterpol.com. The website is blocked but I know that it is safe. Is there anyway to add it to a whitelist? I am not seeing any options on the antivirus itself or logmein central.
Mlaclair
5 years ago Place Central Discussions
3.7KViews
0likes
4Comments
Restore file Deleted by Logmein AV
Good morning, I don't know how to recover a file that LmiAV has deleted. Often some files or paths are identified as viruses, so I put the exclusions but in the meantime the file has been deleted as in the image below. how can i recover the deleted file? Thanks for reply.
Newnetwork
6 years ago Place Central Discussions
3.5KViews
0likes
4Comments
2-factor authentication disabling the e-mailing option
Anyone know if there is a way to turn off the e-mail option for 2 factor authentication? Thanks, Mark V.
Solved
MarkV
6 years ago Place Central Discussions
3.4KViews
0likes
5Comments
How to re-download and reinstall the Logmein host after a computer crash?
I need to reinstall the Logmein Host on one of my computers that recently crashed and needed full reinstallation. However redownloading the host to my PC is not working out, when logging in, it want me to upgrade my subscription to add the computer to Logmein though I just want to reinstall same PC (Stick-PC in my account) and not actually add an extra PC. And yes, the crash took away the originial download file, that might have worked. Also, if I try to generate a new download link for my computer, it is refused because an upgrade of the subscription is needed. I even deleted an old PC from my account, no longer used, but it didn't help. I was careful not to delete the actual PC from the account until I am sure it is necessary, still I have one less PC on my account so it should have worked. My subscription plan is the one following the excpencive one time payed iOS Logme Ignition client app, not the PC plan btw if there is question about licencing. Meaning I remote control only from Ipad, not from PC. Regards Thomas Henden.
thenden
3 years ago Place Central Discussions
3.2KViews
0likes
5Comments
I cannot access LogMeIn preferences on MacOS
Preferences under MacOS are grayed out. I uninstalled, manually removed preference files, and attempted to launch the GUI using sudo which does not work. Does anyone know how to enable preferences on the Mac so I can add users to connect?
Solved
LLE
3 years ago Place Central Discussions
2.8KViews
0likes
1Comment