Multiple complaints from end users since recent automatic update to LMI Client
It seems that the 1.3.5282 update has introduced a few issues in my environment that I am having trouble tracking down. Wonder if others are seeing these things. These issues are on home equipment that I do not manage but support on a best effort basis, so I'm limited in what I can/am willing to do. Home equipment (clients) is a mix of OSes. All hosts are Win 10. The more severe of the two issues is that the client application simply will not launch. You launch the application, you see the process for a moment in Task Manager, but then it closes immediately with no feedback. This has occurred on Windows 10 computers and a Windows 7 computer. I uninstalled the application, deleted all LMI folders from programdata and appdata, and installed an older version I fortunately had saved and instructed the users to not install updates when prompted. The other issue is that the remote computer looks blurry. We've gone through all the resolution options on the host and client side, as well as changing color depth and zoom settings to no avail. This has happened on Windows 10 and Mac clients.
ClearType Text Disabled? - Blocky/Unclear Text
Question: It seems like LogMeIn somehow disables ClearType text in the Windows host. Is there a way to get it to stop doing that? Background and Testing: I have always noticed that text viewed through a LogMeIn remote session have seemed less clear/smooth than directly viewing the host's physical monitor. Historically I chalked this up to compression. Now that we have all of our users working remotely, I have been getting complaints. Through a bunch of testing, I found that most things are pretty clear when the network connection is good, the color quality is set to HD, and the host and remote computer resolutions are matched. An array of single-pixel-wide lines come through clearly without noticeable distortion. But portions of characters that may be less than a full pixel in size comes through as blocky and/or lacking clarity. I tried all variations of settings that are available (network, color, resolution), and nothing improved this issue. I tried with the display accelerator enabled and disabled, but it didn't change. I could not find that LogMeIn offers an option like "font smoothing" or similar like some other products do. I somewhat randomly checked the Windows ClearType Text settings on the host computer, and found that ClearType was disabled. But it is enabled by default, and I know for sure that I did not disable it. So it seems that LogMeIn automatically disabled it. Is there a setting/method that will cause this to stop?Remote Control - Connection Options
Can the "Blank Screen" and "Lock keyboard and mouse" options be automatically enabled/re-enabled when a user logs in post remoting a remote desktop, and/or can it be locked from users to change (i.e. greyed out)? I am using Central's options in Host Preferences but users have the ability to turn these options on and off at will. I would like to the ability to lock these options down.
Windows OS Version and Build Number in LogMeIn Central
Is there a way of displaying the detailed Windows OS version AND build information in LogMeIn Central? As there have been, multiple versions of Windows 10 released it would allow us to identify which need attention to install the latest version on an ongoing basis.
